Question 1

What types of decorative coatings does Vivterra offer?

Accepted Answer

We offer four main coating systems: Microcement (seamless cement-based coating for floors/walls), Metallic Finish (reflective coatings with shimmer depth), Texture Coating (tactile dimensional wall finishes), and Stone Effect (lightweight natural stone look). Each system is developed for specific applications and aesthetic requirements.

Question 2

Are your products suitable for both interior and exterior use?

Accepted Answer

Yes, many of our products are suitable for both interior and exterior applications. Microcement and Texture Coating can be used outdoors with proper sealing. Metallic Finishes are primarily for interior use. Our team can advise on the best system for your specific project conditions.

Question 3

Can I get custom colors for my project?

Accepted Answer

Absolutely. While we offer 60+ standard colors for microcement and 12 metallic tones, we can match virtually any color reference you provide. Custom color matching is available for bulk orders. Contact us with your reference (Pantone, RAL, or physical sample) and we'll prepare a matched formulation.

Question 4

What is the minimum thickness of microcement application?

Accepted Answer

Microcement can be applied as thin as 2-3mm per layer. This makes it ideal for renovation projects where you want to coat existing surfaces without adding significant thickness or weight. Multiple layers can be applied for increased depth or to achieve specific texture effects.

Question 5

Are your coatings breathable?

Accepted Answer

Yes, our mineral-based coatings are breathable, allowing walls to regulate moisture naturally. This is particularly important for older buildings and spaces with limited ventilation. The breathability helps prevent mold and moisture buildup while maintaining a healthy indoor environment.

Question 6

How do I place an order?

Accepted Answer

You can place an order by contacting us through our website contact form, emailing ethan@vivterracoating.com, or reaching out via WhatsApp at +86 18523365985. We'll discuss your project requirements, recommend the right products, and provide a detailed quotation including shipping costs.

Question 7

What information do you need to provide a quote?

Accepted Answer

To provide an accurate quote, we need: the type of coating you're interested in, the approximate surface area to be covered, the substrate material (concrete, plaster, tile, etc.), your preferred color/finish, the project location, and your desired timeline. The more details you provide, the more precise our quotation will be.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to all countries worldwide. We have experience shipping to over 20 countries across North America, Europe, the Middle East, Southeast Asia, and beyond. We work with reliable international freight forwarders and can arrange both sea freight and air freight depending on your timeline and budget.

Question 9

What are the typical shipping times?

Accepted Answer

Shipping times depend on your location and chosen method. Air freight typically takes 5-10 business days. Sea freight takes 20-40 days depending on the destination port. We can also offer express courier services for sample orders. We'll provide estimated delivery times when we prepare your quotation.

Question 10

How are the products packaged for shipping?

Accepted Answer

Our products are packaged in durable, industry-standard containers. Powders are in sealed multi-layer bags, liquids in reinforced pails with leak-proof lids. All packages are palletized and shrink-wrapped for maximum protection during transit. We clearly label packages with handling instructions and product information.

Question 11

What warranty do you offer on your products?

Accepted Answer

We offer a comprehensive warranty on all our coating systems. Our standard warranty covers manufacturing defects and material consistency. The specific warranty period depends on the product line and application. Contact us for detailed warranty terms for your specific project requirements.

Question 12

What is the shelf life of your products?

Accepted Answer

When stored properly in a cool, dry environment away from direct sunlight, our products typically have a shelf life of 12-18 months from the date of manufacture. Always check the production date on the packaging. We recommend using products within the indicated shelf life for optimal performance.

Question 13

Can your coatings be applied over existing tiles or surfaces?

Accepted Answer

Yes, microcement can be applied directly over existing ceramic tiles, stone, concrete, plaster, and many other surfaces without demolition. This is one of its key advantages for renovation projects. The surface must be properly prepared -- clean, stable, and properly primed. Our technical team can advise on surface preparation requirements.

Question 14

Do I need a professional applicator?

Accepted Answer

While some of our products can be applied by experienced DIY enthusiasts, we strongly recommend professional application for best results. We can connect you with trained applicators in your region. Professional application ensures proper surface preparation, technique, and finishing for maximum durability and aesthetic quality.

Question 15

Can I order samples before placing a bulk order?

Accepted Answer

Yes, sample orders are welcome. We can provide small quantities of our coatings in your chosen color/finish for testing. Sample orders ship via express courier and typically arrive within 5-10 business days depending on your location. Sample costs are often deductible from your first bulk order.

Question 16

Is there a minimum order quantity?

Accepted Answer

We are flexible with order quantities. While we do have standard packaging units, we accommodate both small projects and large developments. There is no strict minimum order for standard products. Custom colors or special formulations may have minimum batch requirements. Contact us to discuss your specific needs.

Question 17

What payment methods do you accept?

Accepted Answer

We accept bank wire transfers (T/T), and for established relationships, we can discuss letter of credit (L/C) terms. Payment terms are typically 30% deposit with the balance before shipment. For repeat customers and larger orders, we can discuss more flexible payment arrangements.

Question 18

What is the typical lead time for orders?

Accepted Answer

For standard products, production typically takes 7-15 business days after order confirmation and deposit. Custom colors or special formulations may require an additional 5-10 business days. Shipping time is separate and depends on your location and chosen shipping method. We'll provide exact lead times in your quotation.

Question 19

Do you provide technical support during application?

Accepted Answer

Yes, we provide comprehensive technical support. Each order includes detailed application instructions. For larger projects, we can arrange remote video support or on-site technical guidance depending on the project scope. Our team is available via email and WhatsApp to answer questions during the application process.

Question 20

How accurate is your color matching?

Accepted Answer

Our color matching is highly accurate. We can match to Pantone, RAL, NCS, or physical samples. For custom colors, we recommend ordering a small test batch first to verify the match under your specific lighting conditions. We use spectrophotometric analysis to ensure consistent, repeatable color production.

Question 21

Are your coatings UV stable and weather resistant?

Accepted Answer

Microcement and Texture Coating with appropriate sealers are UV stable and suitable for outdoor use. Metallic finishes are primarily designed for interior applications. All our outdoor-grade products are formulated to resist fading, cracking, and weather degradation. We provide specific UV stability ratings for each product line.

Question 22

What after-sales support do you offer?

Accepted Answer

Our after-sales support includes technical guidance during application, maintenance recommendations, and product performance follow-up. We're committed to your project's success and remain available for questions even after the coating has been applied. We can also provide touch-up and repair guidance if needed.

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